Refund Policy

This policy applies to Organizations billed in Kenya. If your Organization is billed elsewhere, the Global refund policy applies.

Who refunds you

We sell your subscription directly, so PoultryDesk handles refunds and issues a credit note for the refunded amount. Payments are processed by DPO Pay. The original invoice is never changed.

14-day refund window

You can ask for a refund within 14 days of any payment, including renewals. We refund to the original payment method through DPO Pay where possible. If an M-Pesa or Airtel Money payment cannot be reversed automatically, we refund to the mobile-money number or bank account you confirm. Refunds are sent within 14 days of approval.

Billing errors

Duplicate charges, charges after a confirmed cancellation and other billing errors are refunded regardless of the 14-day window.

Cancellation

You can cancel at any time in Billing. You keep paid access until the end of the period you have paid for and are not invoiced again. When the cancellation takes effect, your Organization loses access to PoultryDesk. Cancelling does not affect your right to a refund within the 14-day window.

Enterprise agreements

Enterprise plans are governed by their signed contract. Where that contract sets its own refund, credit or service-level terms, those take precedence over this policy.

How to ask for a refund

Email support@poultrydesk.com from your account email with your Organization name and the invoice number. We confirm by email and send you the credit note. This policy sits alongside our Terms of Service.