Legal

Terms of Service

Kenya (KE)Version 2026-10-01 (Kenya)

Who these terms apply to

These terms apply to Organizations whose billing country is Kenya. If your Organization's billing country is elsewhere, the Global terms apply instead.

PoultryDesk is operated by POULTRYDESK SYSTEMS LIMITED, a company incorporated and registered in Kenya ("PoultryDesk", "we", "us"). We sell the subscription to you directly and issue your invoice. Payments are processed by DPO Pay.

Your account

When you create an Organization you choose a subdomain and become responsible for the members you invite and the actions taken under your account. Keep your credentials secure and use two-step verification where it is offered. You must be authorised to act for the business you register.

Plans, limits and usage

PoultryDesk is one product offered on several plans. Your plan sets the features your Organization can use and limits such as sites, users, active lots, storage and messages. Limits are caps: when you reach one, we tell you, and you can upgrade or stay within it. We do not charge for usage above your plan. If we ever introduce usage charges, we will publish the rates and give you at least 30 days' notice before any charge applies.

Prices and tax

Prices are in Kenyan shillings. PoultryDesk is not registered for VAT, so no VAT is charged on your subscription. If we become registered for VAT, we will add VAT at the applicable rate, giving you at least 30 days' notice.

Trials, renewals and price changes

Paid plans can start with a free trial. No payment method is needed to start a trial and nothing is charged when it ends. If you do not choose a paid plan, your Organization moves to the free Starter plan and your records stay available within Starter's limits.

Paid plans are billed in advance for the period you choose, monthly or annual. You pay each renewal invoice yourself unless you turn on automatic card payments. Automatic card payments are optional: you set a maximum amount per period, you are notified of each payment attempt, and you can turn them off at any time in Billing. Creating an account alone does not authorise any charge.

We may change our prices. For an existing subscription, we give at least 30 days' notice by email and in Billing before a higher price applies. The new price starts at your first renewal on or after the notice date; an annual subscription keeps its price until the end of the paid year. If you cancel before the new price applies, you are not charged it.

Unpaid invoices

If a renewal invoice is not paid, we remind you and you can pay it from Billing. An unpaid subscription moves through a grace period before paid features are limited, and your records are kept, so a missed payment does not cost you your data.

Cancellation

You can cancel at any time in Billing, without contacting us. You keep paid access until the end of the period you have paid for. When the cancellation takes effect, your Organization loses access to PoultryDesk. Refunds are covered by our Refund Policy.

Acceptable use

Use the service lawfully and for your own operations.
Do not try to get around tenant isolation, probe our security, or access another Organization's data.
Do not upload malware or content you have no right to store.
Do not resell or sublicense the service without our written agreement.

Your data

Your Organization owns the records it captures. We process them on your behalf only to run the service, as described in our Privacy Policy; data processing terms are available on request. You can export your records at any time. When an Organization is closed, we delete or anonymise its records after the retention period described in our Privacy Policy, except where the law requires us to keep them.

Availability

We work to keep the service available and reliable, and capture keeps working offline so field work is not blocked by a weak connection. Specific service levels, where offered, are part of an Enterprise contract.

Liability

To the extent the law allows: (a) we are not liable for indirect or consequential loss, or for loss of profit, revenue or data that could have been avoided by keeping your own export; and (b) our total liability to you in any 12-month period is limited to the subscription fees you paid us for that period, or KES 13,000 if greater. Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or any liability or consumer right that cannot be limited by law.