FAQ and troubleshooting

Access and accounts

How do I sign in? Open your farm's address and enter your email and password. Invited? Open the invitation first to set your password.

Can I change my subdomain? No. Contact support before adding data if it is wrong.

Missing screen or button? Ask your Owner to check your role and plan.

Dark theme? Choose Account > Appearance > Dark, or use the sun/moon button. The choice stays on this device.

Offline and sync

Queued? Saved on this device, waiting to upload. Do not resubmit.

Queued for a long time? Check connection and open Sync. Queued entries do not expire. Keep the device's saved data intact.

Shared phone? Entries belong to whoever recorded them. They stay hidden from another user and upload when the original recorder signs in again.

Two offline entries for one Lot? Both are kept and reconciled on sync; neither silently replaces the other.

Health and withdrawals

Sale or harvest blocked? Check active medicine withdrawal. An override needs permission and a written, audited reason. This is a food-safety control.

Finance

Wrong shared-cost split? Check the allocation method and house areas, then re-allocate from the expense. The previous allocation stays in history.

Wrong sale? Use a correcting entry from the sale; do not delete it.

Finance or Billing? Finance is your farm's money. Billing is your PoultryDesk subscription.

Getting more help

Open in-app Help, ask your Owner, or contact support. Changelog in the public footer lists updates and RSS/Atom feeds. Use the Glossary for unfamiliar words.